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COVE FAQs

I'VE FOUND SOMETHING I LOVE. HOW DO I PAY?

We accept: Visa, Visa Debit, MasterCard, Amex, Apple Pay, Paypal, Shopify Pay and Afterpay (currently for Australia Only).

WHEN SHOULD I EXPECT MY ORDER

Your order will be processed and shipped that day before 12 pm AEST (not including weekends or Australian public holidays). We work directly with the brands so the orders are coming from their warehouses. You can pick from a range of shipping options regular or express.

WHERE DO YOU DELIVER

We ship worldwide using an international delivery service. For more information please check our shipping information page.

HOW LONG DOES SHIPPING TAKE?

Express orders within Australia should arrive within 1-2 business days. If you ordered via standard, please allow for 3-4 business days. For international orders, please allow between 2 to 10 business days for your order to be delivered. The time it takes for these orders to arrive varies depending on your location, and how quick your local postal service is. If you’d like a more detailed information on when you can expect your order, submit a request with our team at natalie@coveaustralia.com. You’ll receive a confirmation of shipping email within a few days after your order. This will provide you with a link to your tracking information. For more information, visit our shipping information page.

DOES COVE COVER CUSTOMS, DUTIES AND TAXES?

Cove Australia is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. For more information, please visit our shipping information page.

WILL I NEED TO BE HOME FOR MY DELIVERY?

We have signature on delivery for most parcels, if you are not home for delivery your package will be waiting for you at your local post office. 

HOW DO I TRACK MY ORDER?

We have made it so easy! Log in to your account and go to track orders. Alternatively, you can also track your item here: https://m.auspost.com.au/view/home You will also receive your tracking details direct to your inbox once your item has been shipped.

HOW DO I KNOW IF YOU’VE RECEIVED MY ORDER?

With every successful purchase made we will send you a confirmation email. If you did not receive an email, please check your all junk folders. If you still can’t find your confirmation email, please email us at natalie@coveaustralia.com

WHAT CURRENCY WILL I BE CHARGED IN?

All Australian and New Zealand customers will have prices displayed and charged in AUD. All International customers have the option to change the currency to USD. This figure is then converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder.

WHAT IF MY PAYMENT IS DECLINED?

If your payment is declined, it’s a decision made by your cardholder. It could be due to an incorrect card number, expiry date, account balance. Please get in touch with your bank to find out what happened. Alternatively, you can pay via PayPal or Afterpay.

THE SIZE ISN’T RIGHT. CAN I EXCHANGE MY ITEM?

Hell yes! We want to make online shopping as easy as possible. To exchange your item, please return your item to the brand you bought it from. In the meantime can make another purchase on www.coveaustralia.com This limits wait time so you can wear your item ASAP. Please see HOW DO I RETURN MY ITEM below.

CAN I CANCEL MY ORDER?

We work fast, so please get in touch ASAP if you would like to cancel your order and we will be able to cancel and refund the amount if your item hasn't been shipped yet.

HOW DO I RETURN MY ITEM?

It’s easy! Log in to your account go to recent purchases and request an RA. Please fill out the returns form sent to you in your parcel. Without this information, your refund may be significantly delayed.

DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?

Yes, you will have to cover the postage cost to return any garments to us. Exceptions will be granted if COVE is at fault, for example for any faulty garments or dispatch errors. This will need to be negotiated through our Customer Care. Contact us at natalienoticed@gmail.com

AN ITEM I LOVE IS SOLD OUT IN MY SIZE! CAN YOU HELP?

We restock items depending upon the demand, and whether our supplying designers have them in stock. We can’t always guarantee whether we’ll restock our items, so it’s best to email us to find out if there will be any more stock coming, or if we can get hold of a particular size for you.

I FORGOT TO USE MY DISCOUNT CODE AT CHECKOUT

Please contact our customer support team at natalie@coveaustralia.com and let us know you forgot to use your code. Then we’ll go from there.

WHAT IS A PRE-ORDER?

A Pre-Order means the item is either currently out of stock or hasn't even been made yet. The designer is taking orders and making stock for the demand. The estimated date of delivery will be displaced under the description of the pre-order product. 

DO YOU HAVE A STORE THAT I CAN COME AND VISIT?

We’re currently only trading online.