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Shipping & Returns

Ethi is a marketplace that connects conscious shoppers with conscious creators that create beautiful fashion and lifestyle products. Rest assured that you will be getting great style, quality, that is made with love.

Please consider that as we're a marketplace, your order goes straight to the brand, who will then ship your item directly. This ensures that there is no unnecessary shipping but also means that your order is subject to the brand's shipping/delivery times. We have each brand's shipping times on their respective brand pages. 

If you have any additional questions or would like more information, please contact us at 

How much does shipping cost?

Australian & NZ delivery address
  • Free shipping Australia wide over AUD $75 order.
  • $8 shipping Australia wide for orders under AUD $75. 
  • $10 shipping New Zealand wide for orders under $200.
  • Free shipping New Zealand wide for orders over $200.
Countries outside of Australia & NZ
  • $25 for all orders.

What is Ethi's policy on returns, exchanges, and refunds?

If you need to return or exchange a full priced item, you can return the item(s) for a refund within 14 days of delivery. The cost of return shipping is the responsibility of the customer unless the item is faulty.

Returned items must be: 

  • In saleable condition, in their original packaging with all tags still intact;
  • Not been worn, damaged or washed;
  • The goods are returned within 14 working days after delivery
  • The original invoice as proof of purchase is provided.
  • We do not accept "change of mind" returns. 
  • We do not accept returns of sale items. 
  • Some intimate items may not be eligible for return for hygiene purposes.

To organise a return or exchange contact us on 

Did we answer your questions? 

If you have any questions, we'd love to help - contact us on